At Shopbox LLC, we are committed to delivering your purchases quickly, securely, and transparently. This Shipping Policy outlines how we handle orders, shipping methods, timelines, and customer support in compliance with Google Merchant Center requirements.

1. Shipping Locations

  • We currently ship within the United States only.
  • Warehouse Location: 102 W 3rd St, Grand Island, Nebraska 68801
  • We do not offer international shipping at this time.

2. Shipping Costs

  • We offer FREE shipping across all U.S. states, including Alaska and Hawaii.
  • No hidden fees or additional charges apply.

3. Shipping Methods

Orders are shipped using trusted carriers such as:

  • USPS
  • UPS
  • FedEx

The carrier may vary depending on your location and the product type.

4. Order Processing & Cut-Off Time

  • Orders placed before 5:00 PM EST are processed the same business day.
  • Orders placed after 5:00 PM EST are processed the next business day.
  • All order processing and delivery times are based on Eastern Standard Time (EST).

5. Delivery Estimates

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Delivery Window: 4–7 business days (from order date)

Note: Delivery times may vary depending on your location, holidays, or carrier availability.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package directly on the carrier’s website.

7. Returns & Refunds

  • Returns: Accepted within 30 days of delivery.
  • Refunds: Processed within 7 business days after the returned item is received.
    👉 For more details, please visit our Refund & Return Policy.

8. Shipping Issues

  • Incorrect or Damaged Items: Must be reported within 24 hours of delivery.
  • Lost Packages: Please contact us if your package has not arrived within 10 business days of the shipping date.

9. Order Modifications & Cancellations

  • You may modify or cancel your order within 24 hours of placing it.
  • Once the order has shipped, our Refund & Return Policy will apply.

10. Delays & Exceptional Circumstances

In rare cases, shipping may be delayed due to:

  • Severe weather conditions
  • Carrier issues or network delays
  • Supply chain disruptions or holidays

If delays occur, we will notify you by email.

11. Contact Information

For any shipping-related questions or concerns, please contact us:

Business Name: Shopbox LLC
Address: 102 W 3rd St, Grand Island, Nebraska 68801
Phone/Mobile: +13086753871
Email: support@shopbox.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)