Frequently Asked Questions
Welcome to the FAQ page for Workouzia.store your trusted destination for soft and cuddly toys for kids. Below, you will find quick answers to the most common questions about our products, ordering process, delivery, returns, payments, toy safety, and customer support.
1. What type of toys do you sell?
We specialize in soft, cuddly, and safe soft toys designed for children. Our toys are perfect for hugging, sleeping, and imaginative play.
2. How do I place an order?
- Browse our toy collection on Workouzia.store
- Select your favorite item and click Add to Cart
- Go to Checkout, enter your details, and confirm your payment
- You will receive a confirmation email with your order summary
3. What payment methods do you accept?
We accept the following secure payment options:
- Stripe
- PayPal
- Cash On Delivery (Available in most location within USA)
Your payment is encrypted and securely processed.
4. How long does delivery take?
Orders are processed in 1–2 business days. Delivery typically takes 3-5 business days, depending on your location. A tracking number will be emailed once your order ships.
5. How can I track my order?
You will receive an email with your tracking number as soon as your order is shipped. You can use it to monitor your package via the shipping carriers website.
6. What is your return and refund policy?
You can return most items within 30 days of delivery. Once we receive and inspect the returned item, your refund will be processed within 10 business days.
7. What if my item arrives damaged or defective?
If your plush toy arrives incorrect, damaged or has a defect, or if you have a change of mind, contact us within 24 hours of delivery.
8. Can I change or cancel my order?
If you have changed your mind or need to update your order due to damage or other reasons, we are happy to help. To cancel your order, please contact us within 24 hours of placing it before the item has shipped.
9. Are your toys safe for kids?
Absolutely, All of our plush toys are made with non toxic, hypoallergenic materials and are designed to meet US toy safety standards for children.
10. How can I contact customer support?
We are here for you. Contact us anytime using the details below:
Business Name: WORKOUZIA LLC
Phone: +1 (502) 742-4066
Email: support@workouzia.store
Address: 12001 Sycamore Station Pl, Louisville, Kentucky 40299, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST