At Shopbox LLC, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our Return & Refund Policy below, which is designed in compliance with Google Merchant Center requirements.

1. Return Eligibility

1.1 Return Requests

  • All return requests must be submitted within 30 days of delivery.
  • Requests received after 30 days will not be processed.

1.2 Item Condition

To qualify for a return, items must be:

  • Unused, unwashed, and undamaged
  • In original packaging with all tags and accessories attached
  • Free from signs of wear, alteration, or misuse

1.3 Non-Returnable Items

The following items cannot be returned:

  • Personal care products (for hygiene reasons)
  • Final sale or clearance items
  • Customized or personalized products

1.4 Return Shipping

  • We provide free return shipping for eligible items.
  • Once your return is approved, we will email you a prepaid shipping label.

2. Refund Process

  • After we receive and inspect your return, your refund will be issued to your original payment method within 7 business days.
  • You will receive a confirmation email once your refund has been processed.

3. Late or Missing Refunds

If your refund has not been received:

  1. First, check with your bank or payment provider.
  2. Then, contact your credit card company (processing may take additional time).
  3. If you still have not received your refund, please email us at support@shopbox.store.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, notify us within 24 hours of delivery.
  • Please include photos of the damage and your order number when contacting us.
  • We will arrange a replacement, refund, or exchange at no extra cost.

5. Exchanges

  • We offer exchanges for items of equal value.
  • To exchange an item, please contact us at support@shopbox.store, and we will guide you through the process.

6. Contact Information

For any questions about our Return & Refund Policy, please contact us:

Business Name: Shopbox LLC
Address: 102 W 3rd St, Grand Island, Nebraska 68801
Phone/Mobile: +13086753871
Email: support@shopbox.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)